Here’s the kind of story we hear far too frequently from our new customers:
We had a bad hail storm, and everything from the roof to the front door was damaged. Before we could catch our breath, we had no fewer than half-a-dozen roofers knocking on our door, wanting to sell us a roofing job, and promising our insurance would cover it.
We finally signed on with the roofer we thought was halfway decent… we paid a deposit… and we never heard from that guy again for weeks.
We called and called… left message after message… but no luck.
Finally, about three weeks after the storm, a truck showed up and dumped a bunch of roofing materials on our driveway. We had no idea they were coming! Needless to say, it was a pain not to be able to get into our driveway or garage after that.
It was another couple weeks before the crew showed up to start installing the roof. We went out and told them to move that stuff off our driveway… they said “Call the office.” We did. No return call.
We eventually got them to move all the shingles up into piles on the roof itself, while they slowly worked away at our installation.
Then, two days into the project, the entire crew disappeared! We heard there had been another hail storm in Kansas, and we guessed they had gone off to chase that storm… but we never knew for sure, because nobody returned our calls.
They came back about a week later, and finally finished the job. We had a problem with the company who was re-doing our gutters – they said the roofers had left them a mess to deal with on their project – but again, no response from the roofing company office.
At last, the salesman who’d first called on us showed up with a bill. An astronomical bill! He said unfortunately the entire project wouldn’t be covered by our insurance – he blamed the insurance company – and that we owed him several thousand dollars. Immediately.
After several calls back and forth with our insurance agent… and a major hassle with the roofers – we finally had to take out a second mortgage to pay them for the “uncovered” portion of the job. The insurance agent said we hadn’t really needed a full roof replacement in the first place!
We’ll never deal with them again.
Let us show you the difference customer first can make for your roofing project. Give us the opportunity to earn our next enthusiastic five-star online review from you.